Sorted, drafted,waiting for you.
This is the part that matters. A form builder's job ends when the message is delivered; that is where the work actually starts.
Sorted
Each message is read and placed in one of six buckets. When it is genuinely unclear it goes to Other — nothing is quietly dropped into spam.
- Quote
- Pricing, scope, bookings
- Question
- Can you, do you, what about. Job applications land here too
- Complaint
- Something went wrong. Separated because it cannot wait
- Sales
- Someone selling to you
- Spam
- Obvious machine traffic
- Other
- Not confidently anything else
One line you can read on a lock screen
“Rebrand plus a site for a 12-person studio, wants to start next month.” The summary is written in your workspace language; the reply draft is written in whatever language the inquiry came in.
Drafted
The draft is built from your industry, the FAQ you registered, and every reply you have approved so far. Hours, pricing, coverage — what you have told it is what comes back. (Drafts grounded in your FAQ and past replies are Standard and up; the free plan still sorts and writes a general draft.)
What it does not know it leaves as [proposed times] rather than inventing. It will not commit you to a price, a date or a yes. Attached images are looked at before it writes.
A person sends it
Read it on your phone, edit what you want, and it goes out when you approve — never before. Ask for a rewrite, or throw it away and write your own.
Answering in your own words on day one
Give us your site URL and we read it for facts a reply can use — pricing, coverage, hours, lead times — and propose FAQ entries. They stay proposals; you pick what to keep.
Nothing that is not on the site gets written down. You are also told what was missing, so you know which facts a human still has to supply.
It gets closer to your voice as you use it
Every FAQ entry changes the next draft. So does every edit you make before approving — the corrections are kept and feed forward, which is how “this is how we answer that” accumulates.
Hand it over
An inbox you set up for a client transfers to their account whole. They become the owner, billing moves to them, and the snippet on the site keeps working untouched.
More than one person
Invite teammates by email address and they see the same inbox. Separate workspaces keep separate clients apart. Login is a code sent to your address — there is no password to hand around.